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Careers

The key to our success is in the expertise, skills and human qualities of our employees. On this page we will post concrete job offers leading to exciting career prospects. If you are interested in any of these posts, don’t hesitate to study the job description and send in your online application.

  • Retail Sales & Customer Care Advisor - Blancpain Bond Street

    Job description

    Mission:
    • Act as primary Customer Care interface for Blancpain direct retail and wholesale clients for any after-sale / repair service, spare parts and accessories enquiry.
    • Perform Customer Care CS administration and coordinate internal and external communication in order to provide the best possible brand/client experience.
    • Actively support the Blancpain boutique sales team and contribute to the achievement of the boutique sales targets


    Customer Care
    • Represent Blancpain for Customer Care within the local market and build a strong line of communication between retailers, Blancpain boutique, CS Customer Service Southampton platform, Blancpain Global Customer Service team, to find adapted solutions for customers.
    • Provide high-quality information, advice, and guidance to customs via telephone and email.
    • Offer support and guidance related to Blancpain services and products using IT systems and the Prestige CRM.

    Sales Support
    • Be a client-facing, active member of the sales team. Proactively advise clients about Blancpain products and services and contribute to achieving sales targets.
    • Perform selected administrative and back-office tasks, as directed by the store manager, including but not limited to: sales reports, stock file report, stock care and loss prevention processing of tax free sales.
    • Assist in the organization and planning of client and team events, as required.

    Profile

    Essential Skills and Experience
    • Ability to build a strong rapport with Customers, using empathy to ensure every customer receives exceptional service.
    • Demonstrable customer service and complaint-handling experience. Skilled in conflict management and having challenging conversations.
    • Excellent time management skills and ability to effectively prioritise workload.
    • A positive and proactive attitude with an ability to use your initiative to make decisions.
    • Ability to maintain accuracy, and professionalism and make decisions whilst working under pressure
    • Exceptional written and verbal communication skills including a professional telephone manner.
    • Strong IT skills and proficiency with Microsoft Office programs.
    Domain Retail
    Position Non Management
    Contract Permanent contract,
    Contract
    Apply for this job
  • Graveur Main (Le Brassus)

    Missions et responsabilités

    Au sein de notre atelier Métiers d'art et rattaché au département Recherche et Développement, vos responsabilités sont les suivantes :



    • Vous réalisez des décors gravés, à la main, sur les différents composants de nos montres haut de gamme : cadrans, masses, etc.

    • Vous travaillez sur des pièces en laiton, en acier, en or et en platine.

    • Vous êtes partie prenante du processus de création pour l'atelier: proposition de nouvelles idées, élaboration de dessins, création à partir de demandes spécifiques.

    Profil


    • Vous êtes diplômé d'une école d'art, au bénéfice d'un CFC de Graveur (ou formation équivalente) et avez une première expérience confirmée dans ce métier (gravure en modelé, etc.).

    • Curieux et doté d'un grand sens artistique, une bonne connaissance ou de l'expérience pratique sur différentes techniques de décoration sera un atout important pour ce poste.

    • Ayant de très bonnes aptitudes pour le dessin à main levée, vous êtes particulièrement créatif et vous savez vous adapter à tous types de demandes (commandes particulières, reproductions, créations complètes).

    • Ouvert d'esprit, flexible, discret et volontaire, vous êtes reconnu pour vos qualités relationnelles et votre aptitude à travailler en équipe.

    • Vous êtes à l'aise avec l'utilisation des outils informatiques de base (MS Office). La connaissance de Photoshop et Illustrator est un plus.

    Domain Production
    Position Non Cadre
    Contract Contrat à durée indéterminée,
    Contract
    Apply for this job
  • Boutique Supevisor (Blancpain KLCC)

    Job description

    Key Responsibilities



    • Providing customer a good shopping experience.

    • Achieving sales target by identifying customers’ need, recommending the right product and closing the sale.

    • Assist Boutique Manager in monitoring sales target and motivating staff to attain the sales target. Work closely with the team in achieving the sales target.

    • Perform CRM and coordinate with Management for activities. Ensure all customer data are entered correctly.

    • Oversee walk-in customer repair services and ensure that staff follow up closely on each repair services.

    • Guide staff in giving exemplary quality customer service.

    • Ensure that watches are merchandise in accordance to guideline.

    • Ensure all sales and stock reports, customers service documents are accurately complied and filed.

    • Submits reports of staff attendance, overtime claim in time.

    • Ensure that all staff are informed of important messages, emails to ensure a smooth retail operation.

    Profile

    Preferred Profile



    • Minimum 5 experience in a luxury Retail boutique and 2 years senior/ supervisor level experience in luxury industry.

    • Strong and aggressive sales with luxury industry background. 

    • Collaborative approach with the ability to foster teamwork and a "can do" attitude

    • Entrepreneurial spirit to develop your own business and build long-lasting client relationships.

    • Deep understanding of client needs and priorities (internal and external clients)

    • Intellectual curiosity and a passion for learning.

    Professional requirements


    • Strong interest in the universes of Fine Watchmaking and Arts de Vivre

    • Comfortable using Excel, Word, SAP

    Domain Retail
    Position Non Management
    Contract Permanent contract,
    Contract
    Apply for this job