Careers

Missions et responsabilités

• Accompagner et coordonner les activités en lien avec les réglementations : animation de groupes de travail, analyse des besoins, suivi de projets, vérification de conformité, etc.


• Assurer la veille légale relative aux directives et législations pouvant impacter les activités de la manufacture.


• Garantir les échanges d'informations et le soutien technique nécessaire sur les aspects réglementaires entre toutes les parties prenantes : manufacture, fournisseurs, Swatch group Quality Management, etc.


• Rédiger ou mettre à jour la documentation liée à la conformité (instruction, procédure, etc.) et veiller à sa diffusion pour assurer la bonne mise en pratique des exigences.


• Organiser et réaliser les audits de conformité auprès des services concernés (planification, documentation, etc.).


• Être force de proposition dans chaque domaine couvert par les réglementations (consolider, optimiser, anticiper).

En fonction des sujets et des besoins, vous travaillerez au quotidien et en étroite collaboration avec l'ensemble des départements de l'entreprise, le Swatch Group Quality Management et les personnes en charge des projets Sustainability.

Missions et responsabilités

Rattaché à la direction du Customer Service, vous intervenez sur tous les aspects techniques entre notre réseau de centres de service à l'étranger et notre manufacture. Vos missions principales sont les suivantes:

• Assurer le support aux marchés pour toutes les questions techniques liées au produit.


• Garantir la qualité des informations de la base de données technique produit (nomenclatures CS, documentation, présentation des nouveautés. etc.) en collaboration avec le service concerné.


• Garantir la transmission, la qualité et la facilité d'utilisation des informations transmises sur les outils de communication interne (Maps, intranet, etc.).


• Suivre et remonter les sujets Qualité identifiés lors des réparations. En partenariat avec le département Qualité, analyser les sujets majeurs identifiés, définir et suivre les actions correctives nécessaires.


• En lien avec le service Méthodes, définir, développer et mettre à disposition les outillages spécifiques nécessaires aux besoins des réparations.


• Définir, rédiger et communiquer les documentations techniques permettant de garantir la qualité des réparations (instructions techniques).


• Garantir l'application et le respect des procédures CS dans les centres de service agréés. Réaliser, en fonction du besoin, des audits dans les ateliers / centres de service


• Développement et amélioration continue produit : se tenir informé des nouveaux développements ainsi que des améliorations produit afin d'anticiper tous les éléments nécessaires pour garantir la qualité de l'information et des réparations.


• Développer et pérenniser le partenariat avec les acteurs produit/qualité au sein de la manufacture ainsi qu'avec les interlocuteurs des centres de service à l'étranger.


• Préparer de manière mensuelle l'indicateur qualité des Garanties de vente global.

Description du poste

Missions et responsabilités

Basé/e au Sentier et rattaché/e au Vice-Président Operations, vous êtes en charge de développer nos stratégies en termes de logistique de production et de distribution ainsi que d'assurer les approvisionnements liés à la manufacture.

Vous êtes responsable de la planification et du suivi des flux, de la commande de composants à la livraison des produits finis. Vous vous assurez de la disponibilité des produits à la vente en fonction des délais définis et prenez les mesures correctives qui s'imposent.

Vous assurez la planification des activités de production afin de répondre de façon optimale aux besoins tout en améliorant la gestion des stocks et la mobilisation des moyens.

Enfin, vous définissez la politique d'achats et vous vous assurez de sa bonne implémentation au sein de la société. Vous développez la relation avec les sous-traitants clefs ainsi qu'une stratégie d'achat à long terme.

Logistique :

• Assurer la préparation et le suivi du Plan Industriel et Commercial et du Plan de Production ; et définir les volumes et cadences de production ainsi que la stratégie d'achat qui en découlent,


• Superviser la planification et la logistique de production (composants, mouvements, emboîtage, pose bracelets) pour optimiser la production et répondre aux besoins de la vente,


• Superviser la réception, l'expédition et l'export de composants, de produits finis et d'articles marketing entre le siège et les filiales,


• Piloter les niveaux de stocks de composants, mouvements et têtes de montre en fonction des besoins des marchés et de la stratégie de l'entreprise,


• Suivre les KPI, mener les analyses logistiques et être force de proposition.

Achats :

• Définir la politique d'achats et assurer son implémentation au sein de la société,


• Superviser et développer la relation avec les partenaires et sous-traitants clefs,


• Superviser les négociations avec les fournisseurs pour obtenir les meilleures conditions en termes de coût, qualité, délais,

• Suivre les fournisseurs pour garantir les approvisionnements et le respect des délais,


• Évaluer régulièrement les partenaires et sous-traitants stratégiques et superviser les plans d'action.

Systèmes :

• Développer les systèmes de planification et de suivi logistique (SAP) afin de garantir le bon fonctionnement de la société.

Gestion d'équipe :

• Diriger et encadrer les équipes de logistique et d'achats (50 personnes).

Job description

Key Responsibilities

• Perform sales or promotions activities, products and showcase display


• Achieve monthly and yearly sales target


• Ability to demonstrate and explain our products and its accessories


• To promote a good brand image of the product;


• Provide feedback on general market conditions


• Provide and maintain high level of customer service


• Prepare proposals and handle clients through phone calls and emails;


• To keep display counters neat and tidy


• To carry out any duties as the Company may from time to time

Job description

We are looking for an experienced Boutique Manager to manage the operations of the boutique and lead the existing team towards the achievement of sales target to bring the excellence of prestige experience for our customers.

• Providing customers a good shopping experience


• Achieving sales target by identifying customers’ need, recommending the right product and closing the sale


• Keep track of the sales target and motivate staff towards achievement of the sales


• Oversee the stock level and combination of the store and ensure that it is according to guidelines and at optimum level


• Supervise & ensure that staff perform inventory check according to procedures


• Plan Staff Duty Roster on monthly basis according to guidelines. Ensure that the store is adequately manned with sufficient manpower


• Handle customer complaints and report to Management on unusual repairs


• Ensure that boutique is maintained in accordance to guidelines


• Ensure that watches are merchandise in accordance to guideline


• Ensure that POSM are properly stored and all storage cabinets are well organised, clean and tidy


• Ensure all sales and stock reports, customers service documents are accurately complied and filed


• Submits reports of staff attendance, overtime claim in time

Description du poste

Blancpain is currently recruiting a CRM Specialist to join our corporate office in Paudex, Switzerland.

Reporting to the Vice President – Head of Sales, the CRM Specialist plays a pivotal role in driving user adoption and continuous improvement of our CRM toolkit (Microsoft Dynamics 365). The ideal candidate will be building strong relationships across functions and levels, understanding user needs, providing comprehensive training, and identifying enhancements to optimize the system.

Key Responsibilities

• Implement and promote a CRM-driven culture at headquarters and through markets


• Onboard and train users (HQ, markets, and boutiques) on CRM best practices tailored to their roles


• Monitor boutique and market activities within the CRM, including contact registration, clienteling, event management, and follow-ups


• Develop clienteling tools: create templates, define customer journeys and strategies, and compile client lists for personalized outreach


• Support the creation of newsletters for boutiques and global launch campaigns


• Provide daily technical support to users worldwide


• Ensure data quality by working closely with key users and identifying system issues


• Ensure timely and accurate responses to customer inquiries


• Share best practices and data insights across markets and functions


• Prepare monthly reports and analyses on CRM performance and retail activities


• Identify potential CRM enhancements with key users and collaborate with the Product Owner to implement improvements


• Manage the CRM user database, including role assignments and access levels

Job Details

We are seeking a dynamic and experienced Sales Manager to join our team for our Singapore and Malaysia market. In this role, you will be responsible for driving sales growth and building strong relationships with our key accounts.

What you will do

• Determine sales turnover in accordance with the brand strategy.


• Developing, organizing & implementing sales strategies to grow revenue and market share within your assigned region.


• Develop strong business relationship with existing retailers including potential retailers to enhance business growth.


• Service POS by regular visits, ensure SOH and stock assortments are observed, and sales objective achieved.


• Provide feedback and execute sales programs with retailers


• Work with brand head in ensuring strong presence for the Brand within compliance of guidelines and timely feedback on visual merchandising, fixtures & furniture, Stock sell-in, sell-out objectives are always maximized.


• Perform market intelligence & feedback to brand head for proactivity in initiating sales programs.


• Participate in business plan, statistics and budgets and prepare reports as per needed.


• Liaise closely with other support functions to ensure smooth operations, in line with both HQ & local guidelines.


• Assist in stock inventory control processes & deliveries.


• Follow up outstanding payments.


• Assist to provide training to third party and corporate sales personnel in a coordinated effort towards sales & non-sales objectives of the Brand.

Job description

Customer Service and Sales

• Provide excellent client experience and timely, pertinent follow-up.


• Build strong relationships with clients by offering tailored advice and product recommendations.


• Consistently meet or exceed sales targets and KPIs by using a customer-focused approach to sales and leveraging strong product knowledge and closing techniques.


• Upsell and cross-sell products to maximise revenue.


• Maintain and update the customer database with key client preferences, birthdays, anniversaries, and purchases to create tailored shopping experiences.


• Ensure requests and enquiries (online, email, phone) are followed up in a timely manner.


• Develop and maintain a high level of sales technique and watchmaking knowledge.


• Follow-up with customer repairs liaising with customer care in Southampton and HQ.


• Provide reliable information to customers in all matters relating to brand history, watch complications and manufacture process.


• Placing orders for Blancpain accessories, ensuring stock is up to date.


• Maintain a welcoming, engaging, and positive environment.

Product Knowledge

• Demonstrate expert knowledge of the brand’s heritage, products, craftsmanship and latest collections.


• Stay updated on the latest trends within luxury watches, product offerings, and brand history.


• Provide in-depth product demonstrations and educate customers on the brand’s heritage, history and values.

Team Supervision

• Lead by example, motivate and inspire the team to consistently deliver excellent customer service and achieve sales targets.


• Mentor and support training of new Retail Sales Advisors.


• Oversee the daily tasks of the team, ensuring efficient use of resources and smooth concession operations.


• Support colleagues in their sales by helping to prepare invoices, gifts, packaging.


• Work closely with other team members and delegate accordingly.


• Prepare team meetings, share feedback and contribute to the development of sales strategies.

Concession Operations

• Maintain impeccable presentation, ensuring that the concession space reflects the brand’s image, including visual merchandising and attention to detail in displays.


• Manage the day-to-day operations of the luxury concession.


• Ensure products are displayed to a high standard and according to brand guidelines.


• Monitor stock levels, assist with stock replenishment, and ensure the correct product assortment is available.


• Report sales figures, customer feedback, and any issues to the Concession Assistant Manager, Boutique Manager and/or Brand Manager.


• Process customer transactions accurately using the point of sale (POS) system and manage cash, credit card, and returns processes according to company procedures.


• Understand and respect all operating and security guidelines.


• Follow the security and proper maintenance as well as storage of stock timepieces.


• Ensure that the concession space is kept clean, organised, and aligned with luxury standards.

Customer Relationship Management (CRM):

• Engage with VIP and high-net-worth customers to build lasting relationships, encouraging repeat business and referrals.


• Handle customer complaints or concerns professionally and ensure customer satisfaction.

Health & Safety Compliance:

• Follow health and safety regulations, including maintaining a clean and safe work environment.


• Ensure display materials meet safety standards and are displayed correctly to avoid accidents.

Job description

Customer Service and Sales

• Provide excellent client experience and timely, pertinent follow-up for both prospective clients and owners in order to achieve sales targets.


• Build strong relationships with clients by offering tailored advice and product recommendations based on their preferences.


• Achieve and exceed individual sales targets through proactive selling and closing techniques.


• Upsell and cross-sell products to maximise revenue, while maintaining a luxury customer experience.


• Maintain and update the customer database with key client preferences, birthdays, anniversaries, and purchases to create tailored shopping experiences.


• Propose clients for, and participate in, local activation events in line with the Brand Universe.


• Ensure requests and enquiries (online, email, phone) are followed up in a timely manner.


• Develop and maintain a high level of sales technique and watchmaking knowledge.


• Follow-up with customer repairs liaising with customer care in Southampton and HQ.


• Provide reliable information to customers in all matters relating to brand history, watch complications and manufacture process.


• Placing orders for Blancpain accessories, ensuring stock is up to date and available.


• Maintain a welcoming, engaging, and positive store environment.

Product Knowledge

• Stay updated on the latest trends within luxury watches, product offerings, and brand history to provide expert guidance.


• Ensure customers are fully informed about the features, craftsmanship, and value of products.


• Provide in-depth product demonstrations and educate customers on the brand’s heritage, history and values.

Team Collaboration

• Support colleagues in their sales by helping to prepare invoices, gifts, packaging.


• Work closely with other team members to ensure a seamless and efficient operation.


• Participate in team meetings, sharing feedback and contributing to the development of sales strategies.


• Support new team members, offering guidance and sharing knowledge of luxury sales techniques.

Concession Operations

• Oversee the day-to-day operations of the concession, including maintaining stock levels, tidying the sales floor and cleanliness of the area.


• Ensure products are displayed to a high standard and according to brand guidelines, ensuring a visually appealing and organised space.


• Assist with stock organisation, ensuring products are correctly labelled, tagged, and stored.


• Report sales figures, customer feedback, and any issues to the Concession Assistant Manager, Boutique Manager and/or Brand Manager.


• Manage cash handling, processing transactions, and operating the point of sale (POS) system.


• Support stock replenishment and stocktake procedures as required.


• Monitor stock levels and inform management of stock issues.


• Understand and respect all operating and security guidelines.


• Follow the security and proper maintenance of stock timepieces.

Health & Safety Compliance:

• Follow health and safety regulations, including maintaining a clean and safe work environment for both customers and staff.


• Ensure display materials meet safety standards and are displayed correctly to avoid accidents.