招聘职位

Job Description

We are seeking an experienced Boutique Manager to lead our boutique in Singapore. As the face of the brand, you will act as a brand ambassador, delivering an exceptional prestige retail experience while driving sales performance and operational excellence. You will inspire and lead the boutique team to manage the operations, cultivate long-term client relationships, and ensure the boutique consistently reflects the brand’s standards of luxury, service, and presentation.

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  Deliver an exceptional and personalised shopping experience to all clients

  
  


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  Identify client needs, recommend suitable products, and close sales effectively

  
  


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  Drive, monitor, and achieve boutique sales targets

  
  


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  Champion clienteling and CRM excellence, building genuine long-term relationships with high-net-worth clients

  
  


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  Lead, motivate, coach, and develop the boutique team through continuous training and performance management

  
  


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  Motivate the team to meet and exceed sales goals

  
  


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  Ensure the boutique is adequately manned with sufficient manpower planning

  
  


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  Oversee stock levels and assortment, Supervise inventory checks to ensure accuracy, compliance, and control

  
  


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  Ensure the boutique is maintained in accordance with brand standards and guidelines

  
  


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  Ensure that watches are merchandise in accordance to guideline

  
  


• Ensure that POSM are properly stored and all storage cabinets are well organised, clean and tidy


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  Ensure accurate completion and filing of sales, stock, and customer service documentation

  
  


• Collaborate with Marketing on boutique events and activations


• Drive Clienteling and CRM excellence, foster relationships with individuals and inspiring the team to deliver a personalised experience.

Description du poste

Job description

Key Responsibilities

• Sales and Business Development
  
  
  
  • Provide excellent client experience and timely, pertinent follow-up for both prospective clients and owners (Customer service)
  
  
  • Propose clients for, and participate in, local activation events in line with the Brand Universe
  
  
  • Support colleagues in their sales by helping to prepare invoices, gifts, packaging
  
  
  • Ensure requests and enquiries (online, email, phone) are followed up in a timely manner
  
  
  
  


• Develop and maintain a high level of sales technique and watchmaking savoir-faire knowledge


• Follow-up with customer repairs liaising with customer care in Southampton and Swiss headquarters.


• Provide reliable information to customers in all matters relating to sales and customer service.


• Placing orders for Blancpain accessories, ensuring stock is upto date and available


• Boutique Operations
  
  
  
  • Actively participate in the proper maintenance of the boutique: product displays, props set-up, etc.
  
  
  • Understand and respect all operating and security guidelines
  
  
  • Follow the security and proper maintenance of stock timepieces
  
  
  
  

Description du poste

• Encadrer les collaborateurs, organiser et gérer le département des achats/sous-traitance


• Développer et mettre en œuvre des stratégies d’approvisionnement et de sous-traitance en fonction des buts et objectifs de la société visant à permettre sa croissance en s’inspirant des bonnes pratiques du domaine


• Participer à l’établissement des offres et le calcul des prix de revient de nos produits en maintenant à jour les coûts d’approvisionnement, respectivement la saisie des informations nécessaires dans les supports de calculation des offres


• Comprendre, identifier et anticiper les besoins pour mettre en place des mesures concrètes visant à les satisfaire


• Bâtir et entretenir des partenariats constructifs avec les parties prenantes clés


• Prospecter les marchés afin d’optimiser nos sources d’approvisionnement et répartir les risques (bi-sourcing, re-sourcing) aux meilleures conditions (qualité, prix et délais)


• Négocier, le cas échéant conclure des contrats cadres pour nos produits ou services, nécessaires à la production de l’entreprise et à son bon fonctionnement


• Evaluer les performances des fournisseurs et contribuer à la fiabilisation de nos sources d’approvisionnement en collaboration avec le département Qualité


• Contribuer à assurer une meilleure rentabilité de nos produits (optimisation coûts et marges)


• Permettre l’amélioration continue de nos processus en étant force de proposition et en assurant une veille stratégique achats

Job description

Job Description

· Lead, motivate, and support the boutique team to deliver exceptional customer service and sales performance.

· Supervise daily boutique operations including POS transactions, cash handling, and sales administration.

· Responsible for achieving monthly sales targets and maximizing boutique performance.

· Prepare and submit sales reports, stock reports, expense claims, and other operational documents accurately and on time.

· Monitor inventory levels, conduct stock audits, and ensure proper handling and security of all products.

· Manage customer reservations, waiting lists, and after-sales service coordination professionally.

· Support staff training and coaching programs on product knowledge, selling techniques, and customer experience.

· Ensure all team members maintain excellent grooming, discipline, and professionalism.

· Ensure boutique maintains a clean, elegant, and luxury environment aligned with brand standards.

· Build strong customer relationships, handle complaints effectively, and support CRM activities, events, and in-store promotions.

Description du poste

• Manager l’équipe de l’atelier usinage, de l’outillage ainsi que du département programmation (~30 collaborateurs)


• Définir et gérer le budget du département


• Participer à l’industrialisation des nouveaux Produits et définition des processus standards


• Analyser et communiquer les résultats de l’atelier à l’aide des indicateurs de performance fournis


• Planifier et organiser la production du parc machines CNC


• Garantir l’atteinte des objectifs qualitatifs et quantitatifs fixés par la Direction


• Assurer la veille technologique des moyens d’usinage de l’atelier


• Assurer le respect des normes, des procédures et des bonnes pratiques en vigueur


• Identifier les besoins en formation et en accompagnement de ses collaborateurs


• Assurer un reporting hebdomadaire de son activité à la direction


• Proposer des solutions d’amélioration techniques et organisationnelles


• Assurer une collaboration étroite avec les services support Méthodes/Industrialisation, Qualité et Bureau Technique

Job description

About The Role

The primary responsibility of the Sales Consultant is to deliver exceptional experiences for all boutique visitors, fostering long-term relationships and meeting sales targets. Working together with boutique colleagues, the Boutique Manager and the Blancpain management team, the Sales Consultant ensures that every client receives the premium service befitting a Blancpain timepiece.

What You'll Be Doing

Client Engagement & Sales

• Greet every client warmly, acknowledging their presence promptly upon entering the boutique.


• Understand client preferences through attentive listening and thoughtful conversation.


• Share the unique stories behind our timepieces, highlighting features, craftsmanship, and brand heritage.


• Meet and exceed individual sales goals while contributing to overall boutique performance.


• Take pride in presenting the right product for each client, offering recommendations that are both relevant and inspiring.

Customer/Client Relationship Management (CRM)

• Cultivate long-term relationships with clients by maintaining regular, thoughtful follow-ups and exclusive invitations to events or launches.


• Manage and grow an active client book through CRM tools and clienteling best practices.


• Demonstrate discretion and professionalism when serving high-profile and international clientele.

Brand & Product Knowledge

• Maintain deep product knowledge across collections and novelties, including movements, materials, and craftsmanship.


• Stay updated on brand history, key milestones, and current campaigns to support brand storytelling.


• Participate in regular product and service training.

Boutique Operations & Teamwork

• Actively participate in the proper maintenance of the boutique: product displays, props set-up, etc.


• Uphold company procedures and policies related to operation, customer service, security and compliance.


• Follow the security and proper maintenance of stock timepieces.


• Monitor competitors’ marketing activities and provide regular market intelligence to the Management.


• Work closely with your team to create a supportive, positive environment where everyone feels valued and motivated to achieve shared success.