- PR & Marketing Referent (all genders)
Stellenbeschreibung
Wir suchen zum nächstmöglichen Zeitpunkt für unsere Marke Blancpain am Standort Eschborn eine*n
PR & Marketing Referent (all genders)
Dafür suchen wir Dich:
- Du pflegst den Aus- und Aufbau von lokalen wie nationalen Pressekontakten, Bloggern, Influencern und Multiplikatoren.
- Du nimmst an Presseveranstaltungen teil und hast Spaß an der Planung, der Organisation und der Durchführung von Events und Kooperationen.
- Du bist verantwortlich für die Umsetzung der internationalen PR-Strategie im deutschen Markt (online und offline).
- Du beauftragst und überwachst die Dokumentation der Durchführung und Auswertung der strategischen PR-Veröffentlichungen.
- Du bearbeitest Medienanfragen und erledigst allgemeine administrative Aufgaben.
- Du übersetzt und erstellst Presse- und Produkttexte.
- Du bist zuständig für die Kostenüberwachung des PR-Budgets sowie für die Planung, die Steuerung, das Reporting und die Analyse sämtlicher PR-Aktivitäten.
- Du planst zusammen mit dem Marketing Koordinator die Media Schaltungen und verantwortest das Media Budget
Was Dich dafür auszeichnet:
- Du verfügst über eine praxisorientierte PR-Ausbildung und/oder Studium im Bereich Kommunikation.
- Du hast mindestens drei Jahre Berufserfahrung im Bereich Presse- und Öffentlichkeitsarbeit sowie Erfahrung in der gehobenen Luxus- und Konsumgüterbranche.
- Zudem besitzt Du sehr gute Kenntnisse des deutschen Medienmarktes.
- Kreativität, Kommunikationsstärke, Textsicherheit sowie Organisations- und Konzeptionsstärke zeichnen Dich aus.
- Du verfügst über Reisebereitschaft.
- Du sprichst verhandlungssicheres Englisch, Französischkenntnisse sind von Vorteil.
Domain
Public Relations
Position
Non Management
Contract
Unbefristeter Vertrag, Vollzeit
Contact
Kontaktperson
Alexander
Human Resources
The Swatch Group (Deutschland) GmbH
- Boutique Manager | Blancpain
The Role
Blancpain will be opening it’s first Retail Boutique in Sydney expected mid 2026. This is a pivotal role, responsible for the seamless opening and operation of the boutique. This role encompasses full accountability for staffing, sales performance, training, inventory control, and cost management, while also providing oversight of the client experience. As a key ambassador of the brand within the market, the Boutique Manager is expected to embody the highest standards of professionalism, client service, and sales excellence.
Key Responsibilities
- Conduct team training, orientation, and regular coaching to uphold high customer service standards
- Review operational reports to ensure compliance with company policies and procedures
- Oversee store set-up, processes, and sales team task completion
- Oversee daily security stock counts and inventory management
- Troubleshoot store issues to maintain service, efficiency, and productivity
- Ensure store security and adherence to safety policies and procedures
- Work alongside HR team with hiring and interviewing of new team members
- Manage workforce inductions, scheduling and rosters
- Support staff with escalated client issues
- Motivate staff, set objectives for performance reviews, and identify training needs
- Perform staff performance appraisals and provide ongoing feedback
- Maintain Blancpain learning and training qualifications
- Lead by example and provide staff continuous coaching to improve selling skills
- Collaborate with Marketing & Communications on event planning
- Be passionate about clientelling and CRM excellence, fostering genuine, long-term relationships with high-net-worth individuals and inspiring the team to deliver a personalised luxury experience
Skills and Experience
- Minimum 5 years retail experience in the luxury sector preferred
- Proven retail management experience
- Passion for building strong client relationships and clientelling
- Tertiary qualifications in Business administration an advantage
- Highly developed and proven customer service and client relationship skills
- Excellent organisational skills
- Excellent oral and written communication skills
- Good computer literacy skills
- Good time management skills
- Team player
- Energy, drive and enthusiasm
- Impeccable grooming and presentation
- Visual merchandising flair
- Full and flexible availability
- Luxury watch industry knowledge and experience an advantage
Domain
Retail
Position
Management
Contract
Permanent contract, Full Time
- Sales Consultant
Job description
About The Role
The primary responsibility of the Sales Consultant is to deliver exceptional experiences for all boutique visitors, fostering long-term relationships and meeting sales targets. Working together with boutique colleagues, the Boutique Manager and the Blancpain management team, the Sales Consultant ensures that every client receives the premium service befitting a Blancpain timepiece.
What You'll Be Doing
Client Engagement & Sales
- Greet every client warmly, acknowledging their presence promptly upon entering the boutique.
- Understand client preferences through attentive listening and thoughtful conversation.
- Share the unique stories behind our timepieces, highlighting features, craftsmanship, and brand heritage.
- Meet and exceed individual sales goals while contributing to overall boutique performance.
- Take pride in presenting the right product for each client, offering recommendations that are both relevant and inspiring.
Customer/Client Relationship Management (CRM)
- Cultivate long-term relationships with clients by maintaining regular, thoughtful follow-ups and exclusive invitations to events or launches.
- Manage and grow an active client book through CRM tools and clienteling best practices.
- Demonstrate discretion and professionalism when serving high-profile and international clientele.
Brand & Product Knowledge
- Maintain deep product knowledge across collections and novelties, including movements, materials, and craftsmanship.
- Stay updated on brand history, key milestones, and current campaigns to support brand storytelling.
- Participate in regular product and service training.
Boutique Operations & Teamwork
- Actively participate in the proper maintenance of the boutique: product displays, props set-up, etc.
- Uphold company procedures and policies related to operation, customer service, security and compliance.
- Follow the security and proper maintenance of stock timepieces.
- Monitor competitors’ marketing activities and provide regular market intelligence to the Management.
- Work closely with your team to create a supportive, positive environment where everyone feels valued and motivated to achieve shared success.
Profile
- Minimum 3 years of sales experience in luxury, premium retail, or lifestyle brands.
- Passionate about client service and delivering exceptional experiences.
- Professional, well-groomed, and confident in engaging with diverse clientele.
- Strong interpersonal and communication skills.
- Passion for luxury watches, craftsmanship, and brand heritage.
Domain
Retail
Position
Non Management
Contract
Permanent contract, Full Time
- Constructeur Mouvements (Le Sentier)
Missions et responsabilités
- Pré-études et construction de nouveaux mouvements (conventionnels et complications) dans le respect des normes et des directives définies.
- Modification ou adaptation de nouvelles fonctions sur des produits existants.
- Réalisation de dossiers d'études structurés et documentés.
- Participation au choix des solutions techniques au niveau développement.
- Collaboration active avec les autres départements de l'entreprise (laboratoire, logistique, production…) lors des phases de mise au point et de validations des nouveaux produits.
Profil
- Titulaire d'un diplôme de Technicien ou d'Ingénieur en mécanique, vous vous êtes spécialisé en construction horlogère. Vous justifiez d'une expérience confirmée dans la construction de mouvements horlogers.
- Rigoureux, organisé et dynamique, vous savez être force de proposition et n'hésitez pas à remettre en cause l'existant dans un souci d'amélioration.
- A l'aise avec le travail en équipe, vous savez gérer des interlocuteurs variés et entretenez de bonnes relations avec votre entourage professionnel.
- Votre expérience et vos connaissances techniques vous permettent de vous positionner comme un collaborateur reconnu au sein de son environnement de travail.
- Vous êtes à l'aise avec les outils informatiques usuels (Microsoft Office) et maîtrisez les outils de CAO (Catia V5).
Domain
Recherche / Développement
Position
Non Cadre
Contract
Contrat à durée indéterminée, Plein temps
Contact
Diversité
Tous nos postes s'adressent aussi bien aux femmes qu'aux hommes.
- Boutique Manager
Job description
About The Role
The Boutique Manager is responsible for driving the sustained growth and overall performance of the boutique, with full accountability for its daily operations, team leadership, and business results. Acting with an entrepreneurial mindset, the Boutique Manager identifies new business opportunities, maximize sales, and elevate the client experience. This role demands strong managerial, interpersonal, and technical skills to lead a high-performing team, build long-term client relationships, and consistently achieve key performance objectives in alignment with brand standards.What You'll Be Doing
Team Leadership
- Provide clear leadership to the Boutique team by effectively communicating objectives, individual responsibilities, expected outcomes, brand standards, and operational procedures. Assign tasks accordingly, monitor progress, and ensure ongoing communication.
- Coach each team member to achieve both individual and collective goals through regular team meetings, OJT, performance appraisals, proactive identification of training needs, task delegation, and consistent feedback.
- Oversee staff appearance and conduct to ensure compliant with company policies and boutique standards, including uniform, grooming, language, and overall presentation.
Sales and Business Development
- Exceed boutique targets in accordance with brand’s retail strategy while ensuring full compliance.
- Attract and convert target prospects into boutique clients. Design and implement tailored programs to acquire high-potential customers and effectively manage the client lifecycle.
- Foster lasting relationships and cultivate loyalty with clients as a member of the Blancpain family by delivering exceptional service.
- Identify growth opportunities and propose clienteling strategies through effective use of the CRM system. Collect, update, and manage client information, and oversee the clienteling activities performed by Sales Consultants.
Boutique Operations
- Ensure the boutique is well-maintained, including cleanliness, visually appealing displays, and adherence to Visual Merchandising (VM) guidelines.
- Comply with Group and Brand procedures as outlined in the Retail Manual. Identify operational challenges and propose effective solutions.
- Safeguard the security and proper maintenance of the timepiece stock.
Administration & Reporting
- Manage and prepare the monthly duty roster, monitor attendance.
- Oversee and verify overtime (OT) submissions, ensuring accuracy, proper justification, and timely submission for payroll processing.
- Coordinate and participate in regular and ad-hoc stock takes, ensure accurate inventory reconciliation, and submit reports within deadlines.
- Consolidate and submit sales and operational reports, tracking key performance metrics and highlighting variances or issues to management.
- Maintain accurate records of staff attendance, leave, and operational documents such as petty cash, courier logs, and maintenance reports, ensuring administrative compliance with company policies.
- Ensure timely reporting, document submission, and effective communication of updates or policy changes to the boutique team.
Profile
- Minimum 7 years of experience in luxury retail, with at least 2 years in a managerial role.
- Proven track record in achieving and exceeding sales targets in a competitive environment.
- Strong business acumen, analytical skills, and results-oriented mindset.
- Strong understanding of the luxury consumer mindset and ultra-high-net-worth customer behaviour.
- Collaborative approach with the ability to foster teamwork and a "can-do" attitude.
- Intellectual curiosity and a passion for learning and staying updated on industry trends.
- Exceptional communication and presentation skills in English (additional language is a plus).
- Passion for luxury watches, craftsmanship, and brand heritage.
- Comfortable using Excel, Word, and SAP for operational and reporting tasks.
Domain
Retail
Position
Non Management
Contract
Permanent contract, Full Time