招聘职位

Job description

About The Role

The Boutique Manager is responsible for driving the sustained growth and overall performance of the boutique, with full accountability for its daily operations, team leadership, and business results. Acting with an entrepreneurial mindset, the Boutique Manager identifies new business opportunities, maximize sales, and elevate the client experience. This role demands strong managerial, interpersonal, and technical skills to lead a high-performing team, build long-term client relationships, and consistently achieve key performance objectives in alignment with brand standards.

What You'll Be Doing

Team Leadership

• Provide clear leadership to the Boutique team by effectively communicating objectives, individual responsibilities, expected outcomes, brand standards, and operational procedures. Assign tasks accordingly, monitor progress, and ensure ongoing communication.


• Coach each team member to achieve both individual and collective goals through regular team meetings, OJT, performance appraisals, proactive identification of training needs, task delegation, and consistent feedback.


• Oversee staff appearance and conduct to ensure compliant with company policies and boutique standards, including uniform, grooming, language, and overall presentation.

Sales and Business Development

• Exceed boutique targets in accordance with brand’s retail strategy while ensuring full compliance.


• Attract and convert target prospects into boutique clients. Design and implement tailored programs to acquire high-potential customers and effectively manage the client lifecycle.


• Foster lasting relationships and cultivate loyalty with clients as a member of the Blancpain family by delivering exceptional service.


• Identify growth opportunities and propose clienteling strategies through effective use of the CRM system. Collect, update, and manage client information, and oversee the clienteling activities performed by Sales Consultants.

Boutique Operations

• Ensure the boutique is well-maintained, including cleanliness, visually appealing displays, and adherence to Visual Merchandising (VM) guidelines.


• Comply with Group and Brand procedures as outlined in the Retail Manual. Identify operational challenges and propose effective solutions.


• Safeguard the security and proper maintenance of the timepiece stock.

Administration & Reporting

• Manage and prepare the monthly duty roster, monitor attendance.


• Oversee and verify overtime (OT) submissions, ensuring accuracy, proper justification, and timely submission for payroll processing.


• Coordinate and participate in regular and ad-hoc stock takes, ensure accurate inventory reconciliation, and submit reports within deadlines.


• Consolidate and submit sales and operational reports, tracking key performance metrics and highlighting variances or issues to management.


• Maintain accurate records of staff attendance, leave, and operational documents such as petty cash, courier logs, and maintenance reports, ensuring administrative compliance with company policies.


• Ensure timely reporting, document submission, and effective communication of updates or policy changes to the boutique team.

Stellenbeschreibung

Wir suchen zum nächstmöglichen Zeitpunkt für unsere Marke Blancpain am Standort Eschborn eine*n

PR & Marketing Referent (all genders)

Job description

General Role

Responsible for assisting customers throughout the buying process. The duties include greeting customers when they enter the store, helping customers find specific products or showing them how to use them, delivering post-sale services and support the back office relevant tasks.

Main Responsibilities

Sales /Operations

• Achieve a monthly sales budget.


• Ensure that a boutique is operation under a clean and luxurious atmosphere.


• Prepare all necessary Sales Reports (daily and monthly) and Stock Report (monthly), expense reimbursement, credit card slips submission, etc. to the head office, in the absence of Boutique Manager.


• Efficiently operate the POS system (Retail Management System) and make sure that all sales transactions (credit card, cash, deposits) correspond to the sales turnover generated on a daily basis.

Inventory

• Monitor and review stock level taken into consideration customer needs and trends, and advise Boutique Manager of any suggestions necessary to increase sales.


• Conduct daily audit of stock management including merchandise receipt, transfers and sales.


• Ensure that the watches and fine jewelry are kept safely in the vaults after the store has closed.


• Manage customers’ reservations and waiting lists of unavailable products.

Aftersales Service

• Provide excellent service to clients


• Check and update spare part stock


• Answer enquiries to clients


• Customer complaint handling


• Keep inform clients for updated information and new product arrival

Missions et responsabilités

Au sein de notre Bureau Technique, vous établissez les dossiers de plans de détails destinés à la fabrication interne et externe des produits, sur la base des constructions 3D (création, mise à jour et suivi des documents). Vous créez, mettez à jour et suivez également les plans et fichiers destinés au contrôle des produits (DXF, plans de profils, etc.).

Dans le cadre de vos missions, vous travaillez au quotidien avec les autres départements de l'entreprise (Production, Laboratoire, Logistique…) afin de faciliter le développement des nouveaux produits et de garantir leur fiabilité sur le long terme.

Job description

Description du poste

• Manager l’équipe de l’atelier d'usinage boites (env. 20 personnes)


• Définir et gérer le budget du département


• Participer à l’industrialisation des nouveaux Produits et définition des processus standards


• Analyser et communiquer les résultats de l’atelier à l’aide des indicateurs de performance fournis


• Planifier et organiser la production du parc machines CNC


• Garantir l’atteinte des objectifs qualitatifs et quantitatifs fixés par la Direction


• Assurer la veille technologique des moyens d’usinage de l’atelier


• Assurer le respect des normes, des procédures et des bonnes pratiques en vigueur


• Identifier les besoins en formation et en accompagnement de ses collaborateurs


• Assurer un reporting hebdomadaire de son activité à la direction


• Proposer des solutions d’amélioration techniques et organisationnelles


• Assurer une collaboration étroite avec les services support Méthodes/Industrialisation, Programmation, Qualité et Bureau Technique


• Gestion de l’équipe outillage (2 personnes) et des outils relatifs

Description du poste

Missions et responsabilités

 Vous êtes en charge de la gestion des portefeuilles clients en lien avec les brand-managers pour les marchés et les détaillants et assurez la supervision de l'activité quotidienne de l'Administration des ventes. Vos tâches principales sont les suivantes:

• Analyse journalière du stock et attribution des produits selon les commandes ouvertes,


• Coordination et analyse des ventes des marchés sous votre responsabilité,


• Support et conseils aux clients/filiales concernant les produits, les délais, les stocks de produits finis, les commandes et toutes autres demandes relatives à la marque,


• Organisation et gestion des montres et du matériel publicitaire utilisés pendant les évènements.


• Rôle de Key User SAP pour le département Ventes