Carriere

Job description

General Role

Responsible for assisting customers throughout the buying process. The duties include greeting customers when they enter the store, helping customers find specific products or showing them how to use them, delivering post-sale services and support the back office relevant tasks.

Period: 4-months contract, with potential for extension based on business requirements.

Main Responsibilities

Sales /Operations

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  Achieve a monthly sales budget.

  
  


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  Ensure that a boutique is operation under a clean and luxurious atmosphere.

  
  


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  Prepare all necessary Sales Reports (daily and monthly) and Stock Report (monthly), expense reimbursement, credit card slips submission, etc. to the head office, in the absence of Boutique Manager.

  
  


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  Efficiently operate the POS system (Retail Management System) and make sure that all sales transactions (credit card, cash, deposits) correspond to the sales turnover generated on a daily basis.

  
  

Inventory

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  Monitor and review stock level taken into consideration customer needs and trends, and advise Boutique Manager of any suggestions necessary to increase sales.

  
  


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  Conduct daily audit of stock management including merchandise receipt, transfers and sales.

  
  


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  Ensure that the watches and fine jewelry are kept safely in the vaults after the store has closed.

  
  


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  Manage customers’ reservations and waiting lists of unavailable products.

  
  

Aftersales Service

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  Provide excellent service to clients

  
  


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  Check and update spare part stock 

  
  


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  Answer enquiries to clients

  
  


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  Customer complaint handling

  
  


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  Keep inform clients for updated information and new product arrival

  
  

Job Details

We are seeking a dynamic and experienced Sales Manager to join our team for our Singapore and Malaysia market. In this role, you will be responsible for driving sales growth and building strong relationships with our key accounts.

What you will do

• Determine sales turnover in accordance with the brand strategy.


• Developing, organizing & implementing sales strategies to grow revenue and market share within your assigned region.


• Develop strong business relationship with existing retailers including potential retailers to enhance business growth.


• Service POS by regular visits, ensure SOH and stock assortments are observed, and sales objective achieved.


• Provide feedback and execute sales programs with retailers


• Work with brand head in ensuring strong presence for the Brand within compliance of guidelines and timely feedback on visual merchandising, fixtures & furniture, Stock sell-in, sell-out objectives are always maximized.


• Perform market intelligence & feedback to brand head for proactivity in initiating sales programs.


• Participate in business plan, statistics and budgets and prepare reports as per needed.


• Liaise closely with other support functions to ensure smooth operations, in line with both HQ & local guidelines.


• Assist in stock inventory control processes & deliveries.


• Follow up outstanding payments.


• Assist to provide training to third party and corporate sales personnel in a coordinated effort towards sales & non-sales objectives of the Brand.

Job description

About the role

Blancpain, the world’s oldest watchmaking brand, is seeking passionate and driven Sales Consultants to become an integral part of their timeless story. This is more than a sales role — it’s an invitation to immerse yourself in the art of haute horlogerie and connect clients with the heritage of fine Swiss watchmaking.

What You'll Be Doing

• Greet and engage with customers in a friendly and approachable manner


• Demonstrate a deep understanding of our watch brands and their unique features


• Guide customers through the selection process to help them find the perfect timepiece


• A proactive, client-focused mindset with a flair for creating memorable moments


• Process sales transactions accurately and efficiently


• Maintain the store’s visual merchandising standards and ensure the boutique remains clean, organized, and inviting.


• Collaborate with the Boutique Manager to achieve and exceed sales targets


• Participate in product training to continuously develop your product knowledge

Description du poste

Blancpain is currently recruiting a CRM Specialist to join our corporate office in Paudex, Switzerland.

Reporting to the Vice President – Head of Sales, the CRM Specialist plays a pivotal role in driving user adoption and continuous improvement of our CRM toolkit (Microsoft Dynamics 365). The ideal candidate will be building strong relationships across functions and levels, understanding user needs, providing comprehensive training, and identifying enhancements to optimize the system.

Key Responsibilities

• Implement and promote a CRM-driven culture at headquarters and through markets


• Onboard and train users (HQ, markets, and boutiques) on CRM best practices tailored to their roles


• Monitor boutique and market activities within the CRM, including contact registration, clienteling, event management, and follow-ups


• Develop clienteling tools: create templates, define customer journeys and strategies, and compile client lists for personalized outreach


• Support the creation of newsletters for boutiques and global launch campaigns


• Provide daily technical support to users worldwide


• Ensure data quality by working closely with key users and identifying system issues


• Ensure timely and accurate responses to customer inquiries


• Share best practices and data insights across markets and functions


• Prepare monthly reports and analyses on CRM performance and retail activities


• Identify potential CRM enhancements with key users and collaborate with the Product Owner to implement improvements


• Manage the CRM user database, including role assignments and access levels