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Carriere

La chiave del nostro successo risiede nel know-how, nelle capacità e nelle qualità umane dei nostri dipendenti. Attraverso questa pagina, vogliamo offrire offerte di lavoro concrete con interessanti prospettive di carriera. Se sei interessato a una di queste posizioni, non esitare a consultare la sua descrizione e inviare la tua candidatura online.

  • Retail Sales & Customer Care Advisor - Blancpain Bond Street

    Job description

    Mission:
    • Act as primary Customer Care interface for Blancpain direct retail and wholesale clients for any after-sale / repair service, spare parts and accessories enquiry.
    • Perform Customer Care CS administration and coordinate internal and external communication in order to provide the best possible brand/client experience.
    • Actively support the Blancpain boutique sales team and contribute to the achievement of the boutique sales targets


    Customer Care
    • Represent Blancpain for Customer Care within the local market and build a strong line of communication between retailers, Blancpain boutique, CS Customer Service Southampton platform, Blancpain Global Customer Service team, to find adapted solutions for customers.
    • Provide high-quality information, advice, and guidance to customs via telephone and email.
    • Offer support and guidance related to Blancpain services and products using IT systems and the Prestige CRM.

    Sales Support
    • Be a client-facing, active member of the sales team. Proactively advise clients about Blancpain products and services and contribute to achieving sales targets.
    • Perform selected administrative and back-office tasks, as directed by the store manager, including but not limited to: sales reports, stock file report, stock care and loss prevention processing of tax free sales.
    • Assist in the organization and planning of client and team events, as required.

    Profile

    Essential Skills and Experience
    • Ability to build a strong rapport with Customers, using empathy to ensure every customer receives exceptional service.
    • Demonstrable customer service and complaint-handling experience. Skilled in conflict management and having challenging conversations.
    • Excellent time management skills and ability to effectively prioritise workload.
    • A positive and proactive attitude with an ability to use your initiative to make decisions.
    • Ability to maintain accuracy, and professionalism and make decisions whilst working under pressure
    • Exceptional written and verbal communication skills including a professional telephone manner.
    • Strong IT skills and proficiency with Microsoft Office programs.
    Domain Retail
    Position Non Management
    Contract Permanent contract,
    Contract
  • Graveur Main (Le Brassus)

    Missions et responsabilités

    Au sein de notre atelier Métiers d'art et rattaché au département Recherche et Développement, vos responsabilités sont les suivantes :



    • Vous réalisez des décors gravés, à la main, sur les différents composants de nos montres haut de gamme : cadrans, masses, etc.

    • Vous travaillez sur des pièces en laiton, en acier, en or et en platine.

    • Vous êtes partie prenante du processus de création pour l'atelier: proposition de nouvelles idées, élaboration de dessins, création à partir de demandes spécifiques.

    Profil


    • Vous êtes diplômé d'une école d'art, au bénéfice d'un CFC de Graveur (ou formation équivalente) et avez une première expérience confirmée dans ce métier (gravure en modelé, etc.).

    • Curieux et doté d'un grand sens artistique, une bonne connaissance ou de l'expérience pratique sur différentes techniques de décoration sera un atout important pour ce poste.

    • Ayant de très bonnes aptitudes pour le dessin à main levée, vous êtes particulièrement créatif et vous savez vous adapter à tous types de demandes (commandes particulières, reproductions, créations complètes).

    • Ouvert d'esprit, flexible, discret et volontaire, vous êtes reconnu pour vos qualités relationnelles et votre aptitude à travailler en équipe.

    • Vous êtes à l'aise avec l'utilisation des outils informatiques de base (MS Office). La connaissance de Photoshop et Illustrator est un plus.

    Domain Production
    Position Non Cadre
    Contract Contrat à durée indéterminée,
    Contract
  • Sales Associate / Senior Sales Associate

    Job description

    Key Responsibilities:



    • Accountable for sales target through personal and aggressive sales approach

    • Assist in the day-to-day operation activities in the store

    • Provide quality service to customers

    • Strong sense in CRM and client follow-up

    • Anticipate customer needs and provide appropriate solutions

    • Maintain proper visual merchandising according to corporate standards

    Profile

    Candidate Profile:



    • Secondary school or above

    • At least 2- 4 years’ relevant working experience in luxury product, preferably in watch and jewelry business

    • Pleasant, customer oriented and team player

    • Good command of spoken and written Cantonese, Mandarin, and English

    • Proficiency in MS office suite

    Domain Retail
    Position Non Management
    Contract Permanent contract,
    Contract
  • Boutique Supevisor (Blancpain KLCC)

    Job description

    Key Responsibilities



    • Providing customer a good shopping experience.

    • Achieving sales target by identifying customers’ need, recommending the right product and closing the sale.

    • Assist Boutique Manager in monitoring sales target and motivating staff to attain the sales target. Work closely with the team in achieving the sales target.

    • Perform CRM and coordinate with Management for activities. Ensure all customer data are entered correctly.

    • Oversee walk-in customer repair services and ensure that staff follow up closely on each repair services.

    • Guide staff in giving exemplary quality customer service.

    • Ensure that watches are merchandise in accordance to guideline.

    • Ensure all sales and stock reports, customers service documents are accurately complied and filed.

    • Submits reports of staff attendance, overtime claim in time.

    • Ensure that all staff are informed of important messages, emails to ensure a smooth retail operation.

    Profile

    Preferred Profile



    • Minimum 5 experience in a luxury Retail boutique and 2 years senior/ supervisor level experience in luxury industry.

    • Strong and aggressive sales with luxury industry background. 

    • Collaborative approach with the ability to foster teamwork and a "can do" attitude

    • Entrepreneurial spirit to develop your own business and build long-lasting client relationships.

    • Deep understanding of client needs and priorities (internal and external clients)

    • Intellectual curiosity and a passion for learning.

    Professional requirements


    • Strong interest in the universes of Fine Watchmaking and Arts de Vivre

    • Comfortable using Excel, Word, SAP

    Domain Retail
    Position Non Management
    Contract Permanent contract,
    Contract
  • Chef de projet - Constructeur Habillage R&D (H/F ) - Site de Delémont

    Description du poste


    • Réaliser les études et les dossiers de plans selon les spécifications clients et selon les normes en vigueur.

    • Lancer et suivre les prototypes.

    • Coordonner le projet avec les différents départements (production, méthodes, indus, qualité, achat, logistique).

    • Suivre la présérie (Série Q).

    • Réaliser les nomenclatures.

    • Assurer le relationnel lié aux projets avec les clients.

    • Suivre les modifications de ses projets.

    Profil


    • Formation de base CFC de Dessinateur Constructeur avec au bénéfice un diplôme de Technicien ES

    • Expérience de minimum 2 à 3 ans dans un poste similaire

    • Connaissances dans la conception de boîtes de montre, de bracelets et de boucles/fermoirs.

    • Connaissances des procédés d’usinage de ces composants.

    • Connaissances de CATIA.

    • Expérience dans la gestion de projet.

    Compétences requises


    • Autonome

    • Rigoureux

    • Polyvalent

    • Esprit d’équipe

    Domain Design / Création
    Position Non Cadre
    Contract Contrat à durée indéterminée,
    Contract