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Job description

General Role

Responsible for assisting customers throughout the buying process. The duties include greeting customers when they enter the store, helping customers find specific products or showing them how to use them, delivering post-sale services and support the back office relevant tasks. (10 Months Contract)

Main Responsibilities

Sales /Operations

• Achieve a monthly sales budget.


• Ensure that a boutique is operation under a clean and luxurious atmosphere.


• Prepare all necessary Sales Reports (daily and monthly) and Stock Report (monthly), expense reimbursement, credit card slips submission, etc. to the head office, in the absence of Boutique Manager.


• Efficiently operate the POS system (Retail Management System) and make sure that all sales transactions (credit card, cash, deposits) correspond to the sales turnover generated on a daily basis.

Inventory

• Monitor and review stock level taken into consideration customer needs and trends, and advise Boutique Manager of any suggestions necessary to increase sales.


• Conduct daily audit of stock management including merchandise receipt, transfers and sales.


• Ensure that the watches and fine jewelry are kept safely in the vaults after the store has closed.


• Manage customers’ reservations and waiting lists of unavailable products.

Aftersales Service

• Provide excellent service to clients


• Check and update spare part stock


• Answer enquiries to clients


• Customer complaint handling


• Keep inform clients for updated information and new product arrival

Job Description

We are seeking an experienced Boutique Manager to lead our boutique in Singapore. As the face of the brand, you will act as a brand ambassador, delivering an exceptional prestige retail experience while driving sales performance and operational excellence. You will inspire and lead the boutique team to manage the operations, cultivate long-term client relationships, and ensure the boutique consistently reflects the brand’s standards of luxury, service, and presentation.

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  Deliver an exceptional and personalised shopping experience to all clients

  
  


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  Identify client needs, recommend suitable products, and close sales effectively

  
  


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  Drive, monitor, and achieve boutique sales targets

  
  


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  Champion clienteling and CRM excellence, building genuine long-term relationships with high-net-worth clients

  
  


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  Lead, motivate, coach, and develop the boutique team through continuous training and performance management

  
  


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  Motivate the team to meet and exceed sales goals

  
  


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  Ensure the boutique is adequately manned with sufficient manpower planning

  
  


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  Oversee stock levels and assortment, Supervise inventory checks to ensure accuracy, compliance, and control

  
  


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  Ensure the boutique is maintained in accordance with brand standards and guidelines

  
  


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  Ensure that watches are merchandise in accordance to guideline

  
  


• Ensure that POSM are properly stored and all storage cabinets are well organised, clean and tidy


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  Ensure accurate completion and filing of sales, stock, and customer service documentation

  
  


• Collaborate with Marketing on boutique events and activations


• Drive Clienteling and CRM excellence, foster relationships with individuals and inspiring the team to deliver a personalised experience.