Карьера

Description du poste

Missions et responsabilités

Rattaché au Vice-Président, Head of Finance, vous jouez un rôle clé dans la fiabilisation des données financières, le pilotage des projets stratégiques et l’optimisation des processus. Vous travaillez en lien étroit avec différents Managers des services centraux. Vos principales responsabilités sont les suivantes :

Controlling

• Participer à l’élaboration des budgets/Forecasts et suivi/analyse des coûts.


• Etablir la consolidation financière et les états de reporting.


• Réaliser l’analyse financière des projets R&D tout au long de leur cycle de vie, y compris les tests de dépréciation.


• Gérer les ordres internes R&D dans SAP (création, chargement, déchargement, clôture).

Contrôle interne

• Contribuer à la maîtrise des risques majeurs de l'entreprise au travers de l'établissement et l'actualisation de la cartographie des risques.


• Réaliser des revues de processus, identifier les zones de risques et proposer des actions correctives concrètes.


• Elaborer des outils d’auto-évaluation du contrôle interne à destination des départements.


• Suivre la mise en œuvre des plans d’action, effectuer des tests de contrôle et contribuer à la culture de la conformité.

Général sur les sujets entrant dans le cadre de compétence

• Répondre à toutes demandes émanant du Groupe et de la Direction.


• Participer aux clôtures mensuelles et annuelles.


• Rédiger les demandes d’investissements à destination du Swatch Group.


• Assurer l'intégrité, la cohérence et la fiabilité des données dans les différents systèmes de gestion.


• Maintenir, documenter et faire évoluer les processus de gestion en proposant des solutions d'amélioration.


• Maintenir et faire évoluer les structures SAP, en veillant à leur conformité en lien avec le manuel financier du Swatch Group.


• Participer à des projets liés au Département Finance (notamment la mise en place d’un suivi des achats de production en lien avec le plan de production).

Job description

Main Function

The Brand Ambassador provides exceptional experiences for all visitors to the boutique in order to build long-term relationships and achieve sales targets. Working together with colleagues, the Boutique Manager and the Blancpain management team, the Brand Ambassador helps ensure that every client experiences the high level of service worthy of a Blancpain timepiece.

Key Responsibilities

• Sales and Business Development
  
  
  
  • Provide excellent client experience and timely, pertinent follow-up for both prospective clients and owners (Customer service)
  
  
  • Propose clients for, and participate in, local activation events in line with the Brand Universe
  
  
  • Support colleagues in their sales by helping to prepare invoices, gifts, packaging
  
  
  • Ensure requests and enquiries (online, email, phone) are followed up in a timely manner
  
  
  
  


• Develop and maintain a high level of sales technique and watchmaking savoir-faire knowledge


• Follow-up with customer repairs liaising with customer care in Southampton and Swiss headquarters.


• Provide reliable information to customers in all matters relating to sales and customer service.


• Placing orders for Blancpain accessories, ensuring stock is upto date and available.


• Boutique Operations
  
  
  
  • Actively participate in the proper maintenance of the boutique: product displays, props set-up, etc.
  
  
  • Understand and respect all operating and security guidelines
  
  
  • Follow the security and proper maintenance of stock timepieces
  
  
  
  

Job description

Main Function

The main responsibility of the Assistant Concession Manager is to drive continuous growth of the concession performance and ensure key results. Reporting to the Boutique Manager (based in New Bond Street Blancpain Boutique), the Assistant Concession Manager is responsible for the day-to-day management and performance of the concession and is a key contributor in seeking new business opportunities. They commit, dedicate and take proactive and strategic actions towards their responsibilities and duties. Thanks to strong managerial, interpersonal, and technical skills as well as an entrepreneurial mindset, the Assistant Concession Manager is accountable for meeting sales objectives, building long-lasting and loyal client relationships and assembling and leading a top-notch team.

Key Responsibilities

Sales and Business Development

• Exceed concession targets in accordance with brand retail strategy (compliance with group procedures, legal, fiscal, and customs regulations).


• Generate the interest of target prospects and convert to concession customers. Develop specific programs to acquire new high potential customers. Manage clients’ lifecycles.


• Maintain on-going relationships with clients as a part of the Blancpain family. Ensure special attention to existing and new VIP customers to maintain their loyalty.


• Identify opportunities and propose clienteling strategies using CRM. Obtain, input, update client information and track clienteling tasks of Retail Sales Advisors.

Team Leadership and Development

• Lead the concession team by explicitly communicating objectives, responsibilities, results, brand standards and procedures. Assign tasks, track and communicate.


• Ensure coaching of each team member and collective objectives, via (but not limited to) team meetings, on the job trainings, appraisals, anticipation of training needs, distribution of tasks, and feedback on expectations.


• Together with the Boutique Manager, assemble a top-notch team. Source potential candidates, recruit, on-board and train new staff as a part of the Blancpain family from day 1. Monitor the team and take necessary Human Resources decisions to restructure the team.


• Monitor staff appearances and behaviour, in line with company policy and concession guidelines (uniform, makeup, language, hair, accessories, etc.).

  Concession Operations

• Guarantee the proper maintenance of the concession space: cleanliness, proper visual displays and respect of VM guidelines


• Comply with Selfridges, Group and Brand (Retail Manual) procedures. Identify issues and propose different solutions so that store operations run flawlessly at all times.


• Assure the security and proper maintenance of stock timepieces

Health & Safety Compliance:

• Follow health and safety regulations, including maintaining a clean and safe work environment for both customers and staff.


• Help with risk assessments and ensure that all health and safety regulations are adhered to within the concession.

Job Details

We are looking for an experienced Boutique Manager to manage the operations of the boutique and lead the existing team towards the achievement of sales target to bring the excellence of prestige experience for our customers.

• Providing customers a good shopping experience


• Achieving sales target by identifying customers’ need, recommending the right product and closing the sale


• Keep track of the sales target and motivate staff towards achievement of the sales


• Oversee the stock level and combination of the store and ensure that it is according to guidelines and at optimum level


• Supervise & ensure that staff perform inventory check according to procedures


• Plan Staff Duty Roster on monthly basis according to guidelines. Ensure that the store is adequately manned with sufficient manpower


• Handle customer complaints and report to Management on unusual repairs


• Ensure that boutique is maintained in accordance to guidelines


• Ensure that watches are merchandise in accordance to guideline


• Ensure that POSM are properly stored and all storage cabinets are well organised, clean and tidy


• Ensure all sales and stock reports, customers service documents are accurately complied and filed


• Submits reports of staff attendance, overtime claim in time

Description du poste

• Réaliser les pré-études, les études ainsi que les dossiers de plans selon les spécifications clients et selon les normes en vigueur.


• Lancer et suivre les prototypes.


• Coordonner le projet avec les différents départements (production, méthodes, indus, qualité, achat, logistique).


• Suivre la présérie (Série Q).


• Assurer le relationnel lié aux projets avec les clients.


• Suivre les modifications de ses projets.

Missions et responsabilités

Vous encadrez et coordonnez l’ensemble des activités de l’atelier Customer Service, composé d'environ 25 collaborateurs (horlogers, polisseurs, opérateurs, administratifs). Vous contribuez à la satisfaction de nos clients au travers de la maitrise de la qualité, de la productivité et du respect des délais tout au long de la prise en charge des garde-temps.

Vos missions :

• Organiser, suivre et contrôler l'activité de réparation et d’entretien des montres, en garantissant le respect des critères définis (planification, temps de passage, critères qualité, etc.).


• Apporter le soutien nécessaire aux collaborateurs de l’atelier : résolution de problèmes techniques, formation, etc.


• Suivre les indicateurs de performance de l’atelier : qualité, délais, productivité.


• Travailler à l'optimisation de la performance de l'atelier : propositions d'améliorations techniques et organisationnelles, mise en œuvre, gestion du changement.


• Veiller à l'entretien et à la maintenance des machines, outils et consommables de l’atelier.


• Assurer la conduite et l'accompagnement de l'équipe (développement, formation, discipline, etc.) et favoriser le maintien d’un climat de travail favorable (communication sur les objectifs, développement de la motivation, etc.).


• Travailler en collaboration avec l'ensemble des équipes du département CS, ainsi qu'avec l'ensemble des départements de la manufacture.

Job description

About the role

Blancpain, the world’s oldest watchmaking brand, is seeking passionate and driven Sales Consultants to become an integral part of their timeless story. This is more than a sales role — it’s an invitation to immerse yourself in the art of haute horlogerie and connect clients with the heritage of fine Swiss watchmaking.

What You'll Be Doing

• Greet and engage with customers in a friendly and approachable manner


• Demonstrate a deep understanding of our watch brands and their unique features


• Guide customers through the selection process to help them find the perfect timepiece


• A proactive, client-focused mindset with a flair for creating memorable moments


• Process sales transactions accurately and efficiently


• Maintain the store’s visual merchandising standards and ensure the boutique remains clean, organized, and inviting.


• Collaborate with the Boutique Manager to achieve and exceed sales targets


• Participate in product training to continuously develop your product knowledge