Watch maintenance & services
The Servicing by Blancpain
Our mission at Blancpain Customer Service is to ensure the authenticity and durability of every Blancpain watch.
When a watch arrives at the Blancpain service centre, it is registered and, thanks to its serial number, we analyse its history and previous servicing record. Photographs are taken to serve as a record of the state in which it arrived. The watch is then entrusted to a watchmaker who carries out a full inspection, including an evaluation of accuracy and functions. This diagnosis serves as the basis for preparing an estimation of the servicing required. Similarly, the state of the case, dial, hands and bracelet/strap is assessed. The diagnostic report includes options for the polishing and the replacement of aesthetic elements. If the movement has seen improvements thanks to Blancpain’s research and development, the integration of the new technologies is proposed to the client.
Our Service Network
Blancpain recommends undertaking a full service every five years to maintain your watch’s reliable functioning and long-term performance. Our goal is to keep your watch as accurate and reliable as the day you got it.
The certified Blancpain network offers a range of services and is also your point of contact for any questions about your watch. Whilst the watchmakers in our international customer service department are based all over the world, each one has been trained by Blancpain and held to the strictest standards of Haute Horlogerie. Every watchmaker has an approved certification level that guarantees expertise in set complications.
Service of excellence
On the owner’s approval, the watch is completely dismantled and all the components are placed on specially designed trays for cleaning. Worn or outdated components are replaced. The watch is then reassembled and oiled. All its functions are checked in order to guarantee that they are in perfect running order.
The quality control checks are the final step in the service. We check the watch’s water-resistance by means of a test under vacuum. For divers’ watches, a second water-resistance test is carried out. The watch then undergoes a new test of all its functions and its accuracy over a period lasting up to 12 days, depending on the model’s power reserve. Once all the checks have been passed, the watch is ready to be returned to the boutique or accredited dealer for the restoration to its owner.
Taking care of your watch
The creation of a Blancpain watch involves a great deal of know-how and considerable attention to detail. For their part, it is important that owners adhere to the following recommendations to ensure that their watches retain their accuracy, reliability and perfect working order. It is on this condition that a Blancpain timepiece can be handed down from generation to generation.
Please carefully read the instructions for use and follow the guidelines on use, adjustment of the functions and maintenance.
Have the water-resistance regularly checked by an accredited watchmaker. Water-resistance can be affected by an accidental shock.
Manually wound watches should be wound once a day, preferably in the morning. If the watch is automatic and is not regularly worn, it is recommended that it be wound once per month. For the winding operation, it is advisable to remove the watch from the wrist in order to facilitate manipulation of the crown.
Take care not to expose your watch to extremes of temperature.
Protect your watch from impacts and shocks. In the event of a shock, have the watch checked by an accredited watchmaker.
As far as possible, avoid wearing your watch during activities likely to subject it to intense or repeated vibrations.
Keep in mind that exposing your watch to magnetic fields can affect its running, even though, with its silicon balance-springs, Blancpain has managed to limit the effects of magnetism.
Ensure that the crown and all the push-pieces are in their initial positions in order to guarantee water-resistance. For models with screw-down push-pieces, screw them back into place after manipulation.